What is your message about?
- BooksA download that did not arrive, a file that will not open, copies for a team, or a correction to the text. Tell us the email address you paid with and which file, PDF or EPUB. A faulty file is replaced or refunded if you write within 7 days.
- Order and payment issuesA payment that did not confirm, a duplicate charge, or a missing confirmation. Include the transaction reference, the date and the amount. Failed and duplicate payments are refunded in full.
- Refunds and cancellationsSee our Refund & Cancellation Policy for what applies. Write from the address you used to buy or book, with your order reference.
- Course enquiriesSchedules, what is covered, what you need before you start.
- Project enquiriesSoftware development, admin panels, AI integration and retainers. Say what you want built and when you want to start. A link to your current site helps.
- Anything elseAnything that does not fit the subjects above. We read every message.
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Hi Oriel Press. This is about a book I bought.
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What we make
Response times
We acknowledge emails within 48 hours and aim to resolve within 30 days, sooner for anything payment related. If you have not heard from us, call the number above — email occasionally lands in spam.
Grievance officer
In line with Indian law, complaints that are not resolved through normal support may be escalated to our grievance officer:
Chandra Mani Prasad, Oriel Inc.
599, 17B, Phase 1, Surat Nagar, Gurugram, Haryana 122001
[email protected]